Frequently Asked Questions

1. Ways to redeem your gift certificate
The PDF gift certificate can be redeemed online at or when ordering by phone through our customer service.

2. Check the balance of your gift certificate
To check the balance or the remaining balance you need the 16-digit certificate number as well as the 4-digit PIN. This information can be found on your gift certificate.

Check the balance online:
Enter the certificate number and PIN in der matching input fields in your virtual shopping cart and click on the “redeem”-button. The value of your gift certificate will be deducted from your basket. If you don't want to use the gift certificate at this time, you can delete it from your basket.

Check the balance by phone or email:
With the certificate number at hand, you can contact our customer service, which will look up the amount or remaining amount of your gift certificate.

3. Expiration date
Our gift certificates have no expiration date. Any balance on your gift certificate remains valid until it is fully spent.

4. Gift certificates for corporate events
If you are interested in purchasing a fairly large amount of gift certificates for your firm or an upcoming event, please feel free to contact our customer service.

5. What to do, when the PDF gift certificate doesn't arrive
The PDF gift certificates are sent to the email address, with which you have created your customer account. If for any reason your gift certificate is not delivered to your email inbox, please contact our customer service.

Contact Information

Mail address
Manufactum Ltd.
P.O. Box 45
MK40 2WH


Customer service / Order Hotline:
telephone no. 0800 096 0938
fax 0800 096 0941

Our customer service and order hotline are available Monday to Friday: 7 a.m. - 6 p.m.