Frequently asked questions
- 1. How secure is data processing via the internet?
- 2. Why should I register with Your Manufactum?
- 3. Where do I send my returns?
- 4. Do I have to pay shipping costs?
- 5. Can I order by order number?
- 6. How do i pay?
- 7. How do I use my wish list?
- 8. Where to I find the terms and conditions?
- 9. Where do I find the order number of a particular product?
1. How secure is data processing via the internet?
For the processing of your personal data (such as bank code and bank account number, name, and address) we use so called SSL-encryption. Depending on your browser this enables an encryption of up to 128 bits, ensuring that no third party can have access to your personal data. Encrypted pages carry the symbol of a closed lock in the lower left part of your browser window.
2. Why should I register with Your Manufactum?
Delivery of your order will take one day less because we can process your order electronically.
Order more comfortably
You will not have to reenter your billing address and other personal data required for placing an order in our web shop.
YourAccount and your Orders in a overview
Have a look at all of your orders at Manufactum.
Central organisation of your data
You will always have your personal information at hand and can modify them centrally, including all details needed to place an order with Manufactum and your user name and password.
Receive a present
Forward your personal wish list with articles from our product range to your friends and family.
3. Where do I send my returns?
You have a general right to return goods within a period of 30 days. You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)
P.O. Box 45
4. Do I have to pay shipping costs?
For every order under GBP 150.00 there is a delivery fee of GBP 4.95. On orders with a value over GBP 150.00 the delivery fee will be waived.
If due to internal factors, it is necessary to send an order in multiple shipments, the delivery fee will only be charged once.
5. Can I order by order number?
At many pages wo our web shop yowill find a smal form on the right side of the page in which you can place a order by number. If you are sure about the size and the number of items please type these informations in the same form.
If you click on the button "order form" you will get to a special direct order form.
After entering the order numbers click on "add to shopping cart" to put one or all of the products displayed in your shopping cart.
6. How do I pay?
For all orders you will be able to choose from the following methods of payment:
- on invoice
Only private customers can place orders on invoice; companies or institutions cannot place orders on invoice without naming a consignee. (For payment on invoice customers have to be over eighteen.) We verify and evaluate your data before we accept payment on invoice for the first time.
- via creditcard
We accept Visa or Mastercard. All credit card data will be transferred SSL-encrypted.
7. How do I use my notepad / wish list?
As a registered user of "Your Manufactum" you can either add a product from our web shop to your shopping cart or to your personal notepad / wish list.
Each of our products has a button "add to wish list" next to it; click here to add a product. Go to your wish list by clicking on "your wish list" under "Your Manufactum" in the header of the Manufactum pages.
8. Where do I find the terms and conditions?
FInd a link to our general terms and conditions at the end of every page. Please click on Terms and conditions.
9. Where do I find the order number of a particular product?
You can find the order number of an article on its product page. Choose colour and size or other specifications and the order number will directly be shown to you.