Delivery and returns
Delivery is carried out via Royal Mail or parcels service - generally within 10 days. However, please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.
For every order under GBP 150.00 there is a delivery fee of GBP 4.95. On orders with a value over GBP 150.00 the delivery fee will be waived.
If due to internal factors, it is necessary to send an order in multiple shipments, the delivery fee will only be charged once.
Your right to return
You have a general right to return goods within a period of 30 days.
You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)
We will immediately settle any credit which arises as a result of a return, unless you wish to use this credit to place a further order. If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department. In case of a problem on your part, there is a generous policy in place, to deal with events following the expiry of the 30-day grace period. You can always talk to us. For further questions please write to info(at)manufactum.co.uk
Our manufacturers guarantee the reliability of their products. For the exact warranty conditions, please refer to the descriptions in the catalogue and the specifications stated in the operating instructions. We also bear responsibility for the products within our range. For two full years from the date of your invoice, we will ensure that your warranty claims are fulfilled and that you are provided with high-quality service.
For questions concerning our products please contact our customer service center, Monday till Friday from 7 am to 5 pm under the following phone number: 0800 096 0938. Or write to info(at)manufactum.co.uk