As our customer, you expect highest quality from both our products and the order process. To ensure highest standards in shipping and handling, we have to rely on technical aids. When you order from us, we will ask you for a range of personal data that we need to deliver our products. We try to limit its extent to the absolute minimum. In any case, we need your surname, Christian name, your full street address, postcode, town of residence, phone number, and e-mail address to process your order. We offer a password-protected online access to your account. For this process, we will store your password, the question we ask you in case you forgot your password, the answer to that question as well as some other voluntary information.

Data Storage and Use

For purposes of data processing, Manufactum is supported by MCS Moorbek Computer Systeme GmbH, Essener Bogen 17, 22419 Hamburg, Germany and arvato systems Technologies GmbH, Carl-Bertelsmann-Str. 50, 33311 Gütersloh, Germany. MCS and arvato will store your personal data and voluntary information, update it upon your request and keep all information available for use at Manufactum.
As Manufactum is the sole user of your data, we still remain responsible for the secure storage of your data.

We therefore ensure that your personal data is only available for Manufactum. MCS and arvato are bound to provide highest security standards for data storage by contractual agreement with Manufactum. We remain in close contact with MCS’s and arvato's data protection officer to ensure that your data is only used in the way you allowed Manufactum to.

Any other service provider who will be charged with processing customer data will have to meet the same standards and will be included in Manufactum’s data protection scheme. Manufactum is using cookies to simplify the order process in our webshop. Any information will solely be used to support and simplify the order process. When you choose to activate cookies, certain information will be stored on your hard-drive, and will be sent back to our server at your next visit to our website.

Third parties can not read this information, nor will Manufactum make this information available to third parties. During each of your visits to our website we will save non-personal data to improve our presence in the World Wide Web. This will help us to improve vital functions such as search options, which will help you to access the information you want faster. However, we are not able to tell which user viewed which information on our homepage, so developing user profiles is impossible. We will not pass on any information to third parties.

Market research and promotions

We will only use your personal data and voluntary information for market research purposes or for individualised mail and e-mail offers if you agreed to it. You can withdraw your consent at any time via e-mail to info(at)manufactum.co.uk.

If you did not agree to the use of your data for market research or direct marketing activities, we will not use your data for these purposes. Your data will then only be used for shipping and handling and will otherwise be inaccessible.

Data protection

To ensure that no personal data can be seen by third parties during data transfer, we use modern encryption technology. At the moment, we use Secure-Socket-Layer encryption (SSL) as proposed by international data protection agencies. Depending on your local browser, this enables an encryption of up to 128 bits.