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• Delivery
• Shipping costs
• Your right to return
  
• Warranties

Delivery

Delivery is carried out via Royal Mail or parcels service - generally within 10 days. However, please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.

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Shipping costs

We charge a shipping cost of GBP 4.95 per order. If, of course, we are forced to deliver your order in partial shipments due to technical reasons, the shipping cost is only levied once.

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Your right to return

You have a general right to return goods within a period of 14 days.

You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)

Postal Adress:

P.O Box
45BEDFORD
K40 2WH

We will immediately settle any credit which arises as a result of a return, unless you wish to use this credit to place a further order. If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department. In case of a problem on your part, there is a generous policy in place, to deal with events following the expiry of the 14-day grace period. You can always talk to us. For further questions please write to

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Warranties

Our manufacturers guarantee the reliability of their products. For the exact warranty conditions, please refer to the descriptions in the catalogue and the specifications stated in the operating instructions. We also bear responsibility for the products within our range. For two full years from the date of your invoice, we will ensure that your warranty claims are fulfilled and that you are provided with high-quality service.

For questions concerning our products please contact our customer service center, Monday till Friday from 8 am to 6 pm under the following phone number: 0800 096 0938. Or write to

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